FAQs

1) How long does it take to receive my order?

All of our leather items are Made-to-Order. That means the goblins only begin crafting once the Portals have closed, and the dust has settled on the orders that came through.

Here’s how it works:

  • The Portals open for one week each month—usually the first Monday of the month (or sometimes the Monday in the week that contains the 1st).
  • Once they close, we enter a three-week crafting phase, where the goblins (our leatherworkers) hand-make each item from scratch.
  • Your order will be shipped by the Friday before the next Portal opening.

If your order contains only pre-made items like Lip and Leather Balm, it may ship earlier. But if it's part of a mixed order, it’ll be bundled together with your crafted goods.

We'll always contact you if an unusual delay occurs due to goblin holidays or magical mishaps.

2) What’s the process for getting a custom tooled or painted item?

Custom projects are a special kind of magic—and a bit more complicated!

  • First, head to our Custom Collection (currently on pause, but keep an eye out for its return).
    • If you're requesting a custom design, you can:
    • Provide your own black and white line art, placed directly on a template of the item (we can provide that template on request).
  • Or, if you'd like us to handle the design, there's a $50 consultation fee. That covers our design work, including:
    • Gathering your ideas and reference materials
    • Creating a sketch
    • Following up with you for feedback
    • Finalizing the design for tooling or painting

Please note: We can offer approximate color mockups, but due to the nature of dyes and hand-painting, we can’t guarantee exact color replication. It’ll still be beautiful—but expect a little magic in the final result.

3) Will my item be unique, or exactly like the photo?

Each piece is hand-crafted by a goblin, not conjured from a mold—so even pre-designed items like corsets or cinchers will have slight variations. This is part of what makes them special.

  • Tooling, staining, and stitching may vary slightly from piece to piece.
  • Leather takes dye differently depending on the hide.
  • If you absolutely need an item to look as close as possible to a reference photo, let us know and we’ll do our best to recreate it—but expect small differences due to the artisanal process.

4) Will the colors match the photos?

Color is a slippery enchantment! Especially when it comes to dyed/stained veg-tan leather, which changes drastically depending on lighting:

  • Sunlight brings out warm, red undertones
  • Shade can make colors appear cooler or darker
  • Paint colors (used on top of the leather) are more stable and less affected by light

Our product photos are taken to showcase each piece at its best, but may appear slightly different due to photo editing than the item will appear in person. If you’re trying to match a specific item or outfit, feel free to contact us!

5) What are your products made of? What is veg tan leather?

We primarily use two types of leather in our creations: veg-tan leather and chrome-tan leather from ethical sources.

Veg-tan leather (short for vegetable-tanned) is tanned using tree bark, salt, and oils—an ancient method that’s biodegradable, strong, and perfect for tooling and shaping. Most of our pieces are made from this leather.

We also use chrome-tanned leather in select items—like our Circle Pouches and Clavicle Vest. While this type of leather is chemically tanned and not biodegradable, we source it exclusively from Tribal Spirit, a Native-owned Canadian company. Their hides come from animals hunted on Reserves and are tanned locally in Canada, supporting respectful use and stewardship of natural resources.

Whenever possible, we aim to minimize environmental impact while maintaining the durability and beauty of each piece. Our dyes are water-based and low-toxicity, and we use acrylic paint sparingly, only when needed for vivid color accents like our Guild Patches.